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Customer Service

Choosing the best products to meet the needs of your clients is easier than ever. Our Customer Service staff can provide you with the most up-to-date and accurate information available on our complete line of products and resources. Working closely with our product development staff, Customer Service associates are uniquely trained to offer in-depth details and answer your questions with confidence.

  • Hours of Operation:
    Monday-Friday, 9:00a.m.–6:00p.m., EDT

English-speaking Representatives

Karen Desroches
Customer Service Supervisor

Phone: 1-866-335-8418 (English)
Email: karen.desroches@pearson.com

Donna E. Smith
Customer Service Representative

Phone: 1-866-335-8418 (English)
Email: donna.smith2@pearson.com

Matthew John
Customer Service Representative

Phone: 1-866-335-8418 (English)
Email: matthew.john@pearson.com



Bilingual Representatives

Kristin Vernon
Customer Service Representative

Phone: 1-866-335-8418 (English)
Phone: 1-866-335-8427 (French)
Email: kristin.vernon@pearson.com

Emilie Ouellette
Customer Service Representative

Phone: 1-866-335-8418 (English)
Phone: 1-866-335-8427 (French)
Email: emilie.ouellette@pearson.com

Jameela Parris
Customer Service Representative

Phone: 1-866-335-8418 (English)
Phone: 1-866-335-8427 (French)
Email: jameela.parris@pearson.com



Isabelle Leduc-Vallieres
Customer Service Representative

Phone: 1-866-335-8418 (English)
Phone: 1-866-335-8427 (French)
Email: isabelle.leduc-vallieres@pearson.com